Shipping & Returns Policy
Baby Bright : Free Standard Shipping and Easy 30-Day Return
Placing an Order
Contact Details
Please ensure your email id, phone number, delivery address is double checked and complete for us to serve you and reach out for any updates. We regret at this point we cannot ship to P.O. Box.
Order Discrepancies
If you find a mistake with your order, or if you fail to receive it within the expected shipping time, please contact us immediately. Please report any item discrepancy or damage within 30 days of ordering so we can research and review the issue in a timely manner.
Address Change
Unfortunately, the shipping address for an order cannot be changed once the order has been placed.
Order Cancellations
In case you change your mind, Orders can be cancelled within 2 hours of placing the order.
Shipping & Delivery
Free Shipping Terms & Conditions
Standard Shipping in North America is on us. Applies to standard shipping and handling within the U. S., excluding Alaska, Hawaii, Puerto Rico, and International Shipping. Does not include Standard Plus, oversized, or other special delivery charges.
Standard Shipping Delivery:
10 to 14 days from order in N.A. excluding Alaska, Hawaii, Puerto Rico, and International Shipping
Order Processing time
The time we need to prepare an order for shipping varies. You can expect 5-7 business days. For International Orders it may take longer depends on documentation. There can be exceptions during Holidays, Storms and Seasonal Rush.
Shipping Delivery
We will do our best to have your product reach you at the earliest but cannot guarantee them. Actual delivery time will depend on the shipping method you choose from Standard or Express. The Shipping times are subject to Season time, Storms and Efficiencies of our logistics partner. We have USPS, FedEx, UPS as our Logistics partners.
Customs and import taxes
International Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns & Refunds
Your order will be accepted for refund or exchange if returned in original condition and packaging, within thirty (30) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return.
At Baby Bright, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Please retain original packing and labels for returns.
- Contact Us with your order details and reason for return.
- We will share the Return Shipping Label by Mail within 5 business days of your return approval.
- Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed.
- You’ll receive a refund or replacement once we receive the item back if the item is in stock.
Processing a return with a company provided label
Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.
Return reasons are as follows:
- Size issue
- Damaged / Defective
- Color faded / Discolored
- Damaged in transit
- Replacement
- Exchange
- Put the “RETURN DETAIL” into the box before sealing it
- Seal the package
Refunds will be credited to the original form of payment. The following rules apply:
- Returns are accepted within 30 days of order receipt.
- Open or Used product is not eligible for returns. Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging.
- Items identified as "final sale" cannot be returned.
- Baby Bright reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
- Please allow 10 to 14 days for processing your return.
- You’ll receive a replacement once we receive the item back if the item is in stock.
- Please allow up to 7 days for refunds and exchanges to be processed.
- Mail Updates will be shared for your comfort, still you may reach out to us on Contact Us.